FAQ

How long will my order be processed?

Do you provide a free shipping promotion?

What if an item is out of stock?

How do I sign you up for the mailing list?

What are the ways to check my order status?

How do I cancel my order?

How safe are my information with you? Can it be available to the third parties?

Can I alter or add to an order already placed?

What payment options do you accept?

Can I ship to a different address from my billing address? Are there any restrictions?

Do you have an option of same day shipping?

Is it allowed to use more than one credit card on an order?

How long will it take for my package to reach me once I have placed my order?

How shall I calculate the shipment transit time span?

I placed an order over the weekend. When can I expect the order to be shipped?

Is there a way to track my package once it is shipped?

When I placed my order it did not show a carrier. Is there any particular carrier that you ship?

I would like to have a specific carrier. Can I ask for the carrier I would prefer my order to be shipped with?

What happens if my package is lost?

My order arrival time has extended its scheduled date. Do you offer shipping credits?

Do you ship internationally?


How long will my order take to process?
All orders are processed within 24-48 hours. Orders that have different shipping and billing addresses can take more time to clear our verifications procedure. (It is always advised, when possible, to ship to your billing address. If the order needs to be shipped to an address other than your billing address, we advise shipping it to your professional address in order to accelerate the processing time. In case of shipping to any other address it is recommended to call your bank and have the alternate shipping address included in your Account so as not to cause processing delays.)

Do you provide a free shipping promotion?
Free shipping is available only for certain items. The free shipping promotion is only valid for the continental United States excluding Alaska, Puerto Rico, and Hawaii.

What if an item is out of stock?
If you place an order for an item which is out of stock, then the item will automatically be removed from your order. Your order will not be held up if it is backordered and we will not charge you for the backordered item or for the shipping cost. You need to place a fresh order online once the item is available.

How do I sign you up for the mailing list?
If you have made a purchase through pgautoparts.com you will be automatically registered in our mailing list. In order to begin saving right now you can also click on the link receive newsletters.

What are the ways to check my order status?
The following are the 3 ways to check your order status: 1) Check the email which you used to set up your account. (We will email you the regular progresses of the processing) 2) You may directly log on to your account online and check the status of your order. 3) You may email our customer support 24/7.

How do I cancel my order?
If your order has not shipped yet, then it can be canceled. Please contact us ASAP through email round the clock. If your order has been shipped, it cannot be canceled. You will have to request a Return authorization (RMA) from your account, subject to our return policy guidelines.

How safe are my information with you? Can it be available to the third parties?
Customer's privacy is our primary focus and we make it a point to not sell or share your information for any reason beyond any need to process your order.

Can I alter or add to an order already placed?
Yes. You can alter or add to an order already placed only if the item has not been shipped. You can alter your order through email. In cases where the order has been shipped or is ready for pickup, you have to request a return authorization (RMA) from your account for implementing any change. In cases of alteration in information regarding credit card or shipping address, it may take up to 24-48 hours to process your order.

What payment options do you accept?
We accept MasterCard, Visa, Discover, American Express, and PayPal.

Can I ship to a different address from my billing address? Are there any restrictions?
Yes. You can ship to a different address from your billing address only if it is your professional address or has been included in your credit card as an alternate address on your account. The only alternate addresses we do not ship to are hotels, trailer parks, freight forwarders, mail box, pick up locations or convention centers.

Do you have an option of same day shipping?
No. All orders require 24-48 hours to process. Due to the daily influx of large volume of orders we cannot guarantee any order to be shipped on the same day.

Is it allowed to use more than one credit card on an order?
No. We accept only one method of payment for each order. If you place more than one item on your order you can divide the order into two separate orders and pay for each order with a different method of payment.

How long will it take for my package to reach me once I have placed my order?
Once you place your order the time required for you to receive your package will depend on the processing time and the shipping method and delivery method chosen (24-48 hours). In general the following time spans are required: * Free Shipping- Package will arrive in 6-8 business days * Expedited- Package will arrive in 2-4 business days by afternoon * Expedited Saver- Package will arrive in 3-5 business days * 2 Day Delivery- Package will arrive in 2 business days * Overnight AM- Package will arrive next day by morning * Overnight Delivery- Package will arrive next day by afternoon

How shall I calculate the shipment transit time span?
The shipping day of an order is not considered as the transit day with the exception of a shipment during the night which arrives the next business day. Shipment transit days are business days only. National holidays and weekends are not considered as business days and they do not come under transit days.

I placed an order over the weekend. When can I expect the order to be shipped?
Weekends are not considered business days. Any orders placed after Friday 3:00pm will be considered weekend orders and orders placed on the weekend will not be processed until Monday.

Is there a way to track my package once it is shipped?
You will receive an email with carrier's tracking information and a link to track your order on the day after your order is shipped. You are also free to log into your account in order to track your package on our site.

When I placed my order it did not show a carrier. Is there any particular carrier that you ship?
We ship FedEx, UPS, USPS. Our shipping rates are based on flat rates. The Shipping department will ship your order based on the most efficient carrier for your area in order to get your order to you as soon as possible.

I would like to have a specific carrier. Can I ask for the carrier I would prefer my order to be shipped with?
Yes. You may always request a specific carrier if one carrier is preferred over another. You may also use the comment area to place your request. However, it is up to the discretion of our shipping department to decide on the carrier that will deliver your package. We assure you of utmost endeavor on our part to fulfill your request.

What happens if my package is lost?
Please intimate our customer support immediately via email. We will make all the required arrangements with the carrier and send out another product to you as soon as your package is confirmed to have been lost. You cannot hold us responsible for lost shipments not reported to customer support within a period of 30 days of shipment date.

My order arrival time has extended its scheduled date. Do you offer shipping credits?
We offer shipping credits only on 2 day and Overnight shipments. All credits should be approved by the carrier. The credit will be equal to the difference of the service actually received and the service requested. Orders received late due to processing time span or delays do not meet the criteria for a shipping credit.

Do you ship internationally?
We ship worldwide most of the products listed on the website. International shipping is a subject of extra charge.

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